ck00's Privacy Policy

1. Introduction & Scope

ck00 (hereinafter referred to as "we", "our", or "the platform") operates a trusted online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") applies to our website https://ck00.lat and all services connected to it.

By using our platform, you agree to the terms set out in this Policy. If you disagree with any part of this Policy, you are advised to stop using our services.

The purpose of this Policy is to ensure complete transparency in how your personal information is managed. ck00 believes that your privacy is a fundamental right, and we are committed to protecting it.

2. Types of Information Collected

We collect two types of information — information provided directly by you, and technical information collected automatically.

2.1 Personally Identifiable Information

During the account registration and verification process, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Residential address
• Mobile banking account details (bKash, Nagad, Rocket, or Upay)

2.2 Transaction Information

For financial transactions, we collect:

• Deposit and withdrawal history
• Transaction amounts and dates
• Details of the payment method used
• Records of bonus and promotion usage

2.3 Gaming Activity Information

• Gaming history and results
• List of preferred games
• VIP level and points information
• Betting statistics

2.4 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system details
• Time and duration of website visits
• Referring website or source

3. How Information Is Collected

ck00 collects your information through the following methods:

3.1 Directly from You

• When creating an account and completing the registration form
• When submitting documents during the identity verification (KYC) process
• When contacting support via live chat or email
• When processing payment transactions

3.2 Automatically

• Through cookies and log files when you visit our website
• Through system logs when you play games on the platform
• As statistical data through web analytics tools

4. Purposes for Using Information

We use your information only for specific and legitimate purposes. ck00 never sells your personal information or shares it unlawfully with third parties.

4.1 Account Management

• Creating, verifying, and managing your account
• Age verification — ensuring services are available only to those aged 21 and above
• Fraud prevention and security

4.2 Service Delivery

• Processing deposits and withdrawals (via bKash, Nagad, Rocket, and Upay)
• Providing and managing bonuses and promotions
• Maintaining gaming history and transaction records
• Distributing VIP benefits and rewards

4.3 Support & Communication

• Providing 24/7 support via live chat and email
• Notifying you of important changes to the platform
• Communications related to responsible gaming

4.4 Technical Improvement

• Improving platform performance and usability
• Identifying and resolving security vulnerabilities
• Personalising the gaming experience

5. Information Storage & Security

ck00 treats the security of your information as its highest priority. We apply both technical and organisational safeguards.

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transferred between your browser and our servers is encrypted
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Firewalls and security layers to prevent unauthorised access

5.2 Data Retention Period

We retain your information for as long as your account remains active or as needed to provide services. Even after account closure, information may be retained for a defined period to meet legal obligations and resolve disputes. Transaction records are kept for the period required under financial regulations.

5.3 Response to Data Breaches

In the event of a data breach, we will promptly notify affected users and take the necessary remedial steps.

6. Sharing Information with Third Parties

ck00 does not sell your personal information to third parties. However, in certain circumstances we may share information on a limited basis:

6.1 Payment Processors

To complete transactions, we share necessary information with approved mobile banking services such as bKash, Nagad, Rocket, and Upay. These providers have their own privacy policies and manage information independently.

6.2 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may process a limited amount of gaming data to operate their games. This is necessary to ensure fair gameplay.

6.3 Legal Requirements

We may be required to disclose information under applicable law, court orders, or valid requests from regulatory authorities.

6.4 Fraud Prevention

Information may be shared with relevant authorities where necessary to investigate fraud, money laundering, or other unlawful activity.

7. Cookies & Tracking Technologies

ck00 uses cookies to improve your experience on the website and to keep the platform functioning properly.

7.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Collect anonymous statistics to understand website traffic and usage patterns.

7.2 Managing Cookies

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may affect some platform functionality.

8. Your Rights

As a user of ck00, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to request this information.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you have the right to have it corrected.

8.3 Request to Delete Your Data

In certain circumstances you may request that your data be deleted. However, due to legal obligations we may be required to retain some data for a specified period.

8.4 Right to Object to Processing

You have the right to object to marketing communications or to certain types of data processing.

8.5 Right to Data Portability

You may request to receive your personal data in a structured, readable format.

9. Protection of Minors

ck00 provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

We verify age during the registration process, and if we have reason to suspect that the user of any account is a minor, we reserve the right to immediately suspend that account and will delete any data collected.

If you become aware that a minor is using our platform, please notify our support team immediately.

10. Changes to This Policy

ck00 may amend or update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Publishing a notice on the website's main page
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of this policy

Continued use of the platform after changes have been made will indicate that you have accepted the updated policy. You are therefore advised to review this policy regularly.

11. Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please get in touch with us. Our dedicated team is ready to assist you with any privacy-related matter.

For more information, you may also visit our Terms & Conditions and Responsible Gaming pages. ck00 is always committed to protecting your privacy.